Infrastructure Management

This area encompasses the following lines of service:

DATA PROCESSING CENTRE MANAGEMENT (DCM): Includes all operations for the management of client DPCs, covering the following services: systems management, security services and business protection.

MICROCOMPUTING MANAGEMENT: integration services, local area and server network management, management and electronic distribution of software, helpdesk services, training, needs analysis, supplies, technological renovation, assets and maintenance management.

NETWORK MANAGEMENT: network administration services, real-time monitoring, fault and change management, status and performance reports, centralized support network.

AM Application Management

Application Management (AM) is a service based on externalizing part or all of a company's information system, at the hands of a technological provider, for a determined period (3 - 5 years) in exchange for services that are contractually agreed through a Service Level Agreement (SLA), which legislates for economic penalties in cases where contract specifications are not met.

Business Process Outsourcing (BPO).

Efron Consulting opts for a BPO approach that positions Outsourcing as a management tool that can redefine business process to achieve excellent results, beyond those obtained by merely cutting costs.